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Gillian Hilchey currently serves as an Agile Product Owner at Travelers Canada, a position held since November 2022, and has been with Travelers since November 2018 as a Senior Business Analyst in Strategic Planning and Execution. Prior roles include Manager of Change Management at Travelers Insurance Company of Canada from November 2016 to November 2018, and Senior Business Systems Analyst at Travelers Canada from October 2014 to November 2016. Gillian's career at Travelers began after the acquisition of The Dominion of Canada General Insurance Company, where positions included Project Leader in Business Solutions and Territory Underwriting Manager. Earlier experience encompasses roles at Guardian Insurance Company in various management and underwriting positions from 1986 to 2002. Educational qualifications include Fellow and Chartered Insurance Professional designations from the Insurance Institute of Ontario and a B.A. (Hons) in Commerce, Economics, and Sociology from the University of Toronto.