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Alap K currently serves as the Deputy General Manager of Business Excellence at Travel Food Services Pvt Ltd, where responsibilities include leading the establishment of digital customer support infrastructure and managing customer service teams for India's largest private FnB company. Prior experience includes a role as Senior Manager - CX at ZEE5, overseeing customer satisfaction metrics and providing strategic insights, and significant experience at People Interactive, where Alap K led the customer experience team at Shaadi.com. Earlier positions included management of customer support frameworks at Jio and various operational roles at Tech Mahindra Business Services and Sutherland Global Services. Alap K holds a postgraduate degree in Business Administration and Management from the Institute of Management Technology, Ghaziabad, and a BMS in Marketing from the University of Mumbai.