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Sheila Edrihen Taouss is a seasoned professional in the travel and hospitality industry with a focus on quality assurance and customer success. Currently serving as Quality Assurance Manager at Travel Compositor since January 2024, Sheila previously held the role of Manager of Customer Success at Hotelinking from February 2020 to January 2024, where responsibilities included coordinating the implementation of technological tools for clients and conducting training sessions across various client teams. Prior experience includes positions as Executive Account at W2M WORLD2MEET, where Sheila supported financial controls and managed communications, and as an Account Executive Assistant at Thomas Cook. Sheila's educational background encompasses degrees in Psychology from Universitat Oberta de Catalunya, a postgraduate degree in Marketing from ENEB, a degree in Tourism from Universitat de les Illes Balears, and a higher vocational qualification in Commercial Management and Marketing from CESF.