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Carlos Ortiz is an experienced project manager and NOC supervisor at Flō Networks, with a tenure beginning in April 2014. Key responsibilities include coordinating NOC engineers, providing second-level support, managing customer escalations, and developing troubleshooting procedures. Additionally, Carlos trains NOC engineers and seeks improvement opportunities in technology and processes. Previously, Carlos held the position of NOC Engineer, where monitoring and maintaining network infrastructure across over 20 cities in the US and Mexico was crucial. Earlier experience includes serving as a Shop Floor Control Supervisor and IT Engineer at Wistron from August 2010 to February 2014. Carlos holds a degree in Ingeniería en Sistemas Computacionales from Instituto Tecnológico de Ciudad Juárez, completed in 2007, and has a background in informatics from Cobach 7, graduating in 2002.