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Kelly Del Percio is an experienced operations and member engagement professional currently serving as Operations Manager and Member Engagement Specialist at the Transportation Intermediaries Association since February 2020. In this role, Kelly has successfully conducted member outreach, generated over $800k in annual membership dues renewal revenue, and created automated reports using member data. Prior experience includes various positions at The George Washington University, where responsibilities ranged from coordinating major events to providing support for a career platform. Kelly has also contributed to media outlets like The Hill and New York Minute Magazine, focusing on storytelling and women's issues. A graduate of The George Washington University with a Bachelor's degree in Journalism and Mass Communication, Kelly possesses a diverse skill set in event management, data analysis, and content creation.