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Hazel Spresser is an accomplished Customer Experience Manager at Transport for London since August 2022, where responsibilities include enhancing the customer experience of London's public transport by addressing customer and business needs through strategic projects. With extensive experience at Eurostar from September 1999 to August 2022, Hazel held various roles including Station Manager at St Pancras International, focusing on delivering exceptional station experiences, and Customer Experience Development Manager, where insights and feedback were leveraged for service improvements. Additional positions included overseeing loyalty programs and revenue analysis, showcasing a strong background in customer service and operational management. Hazel began their career as a Yield Analyst at TUI Travel PLC, focusing on optimizing package holiday pricing. Educational qualifications include a B.A. (Honours) Degree in Business Economics from the University of Paisley.