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Alex Williams is the Chief Customer and Strategy Officer at Transport for London since April 2017, overseeing customer propositions, ridership, commercial revenue, marketing, and strategic planning. Williams has also held the position of Director of City Planning at TfL, managing planning teams and developing infrastructure projects like the Bakerloo Line Extension. Prior experience includes serving as Assistant Director of Street Management at the London Borough of Camden and Director of Transport & Planning Policy at the London Borough of Ealing. Williams is a member of the TfL Executive Committee.