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Kamrun Nehar is an experienced customer service professional currently serving as Customer Casework Manager & Dynamics Product Owner at Transport for Greater Manchester since November 2012, where leadership and team management enhance customer satisfaction and product improvement. Previously, Kamrun held the position of Customer Operations Manager, focusing on optimising customer processes and leading cross-functional teams, as well as serving as a Customer Support Team Leader, ensuring exceptional service delivery. Prior experience includes a dynamic role as a Journalist/Producer at BBC from May 2008 to November 2012, contributing to multi-platform news production. Kamrun holds a degree in Broadcast Journalism from Queen Mary University of London and studied at City of Portsmouth College.