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Jayne James has extensive experience in project and programme management, particularly in the field of transport information systems. Currently, as Contactless Programme Delivery Manager at Transport for Greater Manchester since April 2016, Jayne is responsible for delivering solutions that meet user needs. Prior roles at the same organization include Senior Delivery Manager and Senior Information Technology Project Manager, where responsibilities encompassed the management of innovative, multi-modal travel information systems. Jayne's earlier tenure at Transport for Greater Manchester also featured roles such as Smart Ticketing Senior Project Manager and Business Applications Manager, focusing on smart ticketing services and leading teams of analysts and developers. Jayne's career began at DWP as an Implementation Manager. Academic qualifications include certifications in AGILE, MSP, PRINCE2, APMP, and ITIL related to Information Technology Project Management.