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Janusz Machlowski is an experienced Information Technology Support Engineer currently employed at Transport for Greater Manchester since December 2022. Responsibilities include providing technical support, managing user accounts in Active Directory and Microsoft Azure, troubleshooting hardware and software issues, and maintaining knowledge articles in Confluence. Previous experience includes roles as an Information Technology Assistant at Pensionhelp, where Janusz resolved IT tickets and supported user management, along with a variety of positions in the hospitality and retail sectors that developed leadership, customer service, and project management skills. Janusz holds a Bachelor's degree in International Relations and European Studies from Uniwersytet Bielsko-Bialski and has a solid educational background in Mathematics and Computer Science.