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Charlotte S. has a strong background in customer success and customer service roles. Charlotte is currently the Head of Customer Success at Transport Exchange Group, where they manage a team and uses data to measure member performance and identify areas for improvement. Prior to this, they held the same position at Pasta Evangelists, where they developed strategies, created training programs, and managed a customer service outsource project. Charlotte also has experience at Swoon and Antler as a team lead in customer service and product specialist roles, where they focused on improving conversion rates and providing high levels of customer service. Charlotte began their career at Canada Life as a Senior Customer Service Administrator, handling pensions and providing support to their supervisor and management team.

From 2007 to 2010, Charlotte S. attended the University of Brighton, where they pursued a major in Geography. The provided information does not indicate whether they obtained a degree in this field during their time at the university.