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Ronak Oza has extensive experience in service operations and customer complaint management in the electrical industry. Ronak most recently served as the Head Of Service Operations at Transformers & Rectifiers (India) Ltd, where they were responsible for managing customer complaints, service sales, and achieving service revenue targets. Prior to that, they worked as a Service Manager at Lucy Electric, overseeing customer complaint management, service sales, and compliance with SLAs and KPIs. Ronak also served as a Regional Service Manager at Schneider Electric, managing customer complaints, driving initiatives for customer satisfaction and branding, and handling escalation management. Earlier in their career, Ronak worked at Lucy Switchgear as an Executive in both design & order execution and quality & testing departments, where they were responsible for developing protection schemes, trial testing, and ensuring quality and testing of products.

Ronak Oza completed their Bachelor's degree in Electrical Engineering from Government Engineering College Dahod, affiliated to Gujarat University, from 2005 to 2009. Ronak also obtained additional certifications, including Basic Metallurgy and Industry 4.0 from Tata Steel, and Lean Six Sigma Green Belt from VarSigma Consulting in September 2018. Additionally, in April 2020, they acquired several certifications from LinkedIn, such as Betty Liu on Career Success, Managing a Customer Contact Center, Managing a Customer Service Team, Operational Excellence Foundations, Six Sigma Foundations, Statistics Foundations: 3, and Transitioning from Manager to Leader.