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Mark E. is a seasoned professional with extensive experience in customer success and software implementation. Currently serving as a Senior Customer Success Manager at Transflo since May 2018, Mark is responsible for developing strategic relationships that enhance retention and create growth opportunities. Previously, Mark held the position of Senior Software Implementation Consultant at Microdea Inc from May 2011 to May 2018, where Mark led complex software projects and tailored solutions to meet specific business needs. Earlier career experience includes a role as Support Specialist at Microdea, offering multi-tier application and technical support to clients across various industries, and a Help Desk Support Level 2 co-op position at Kellogg Company focused on IT support tasks and asset management. Mark is an alumnus of Seneca Polytechnic.