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Dervla Brophy has extensive work experience in communications and customer service roles at Transdev Ireland, particularly with regard to their Luas operation. Dervla started in 2005 as a Communications and Relationships Manager, leading the communications and customer service teams. In this role, they developed and delivered communications plans for Transdev Ireland and Transdev/Luas Communications, focusing on maintaining a positive image for both brands. In 2019, they assumed the position of Director of Communications, continuing their responsibilities in managing the communications and customer service teams.

Dervla Brophy holds a Bachelor of Arts (B.A.) degree in Politics and History from University College Dublin. Dervla also attended Boston College, but no specific degree or field of study is provided. Dervla further pursued their education at Irish Times Training, where they focused on Digital Communication and Media/Multimedia. Additionally, they obtained postgraduate diplomas in Marketing and Public Relations from Technological University Dublin.