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Omar Sherif is an experienced operations supervisor and team manager currently employed at Transcom since October 2022. Prior to this role, Omar served as a customer service manager at Izam, Inc., overseeing three major accounts including Daftra, which is a leading ERP software for SMEs in Saudi Arabia and the MENA region. Omar's responsibilities included creating a performance management system and managing hiring, training, quality coaching, and support-related tasks. Earlier career positions include talent acquisition and recruitment specialties at Teleperformance Egypt, as well as roles in English instruction and customer service management across various institutions. Omar holds a Bachelor’s degree in Accounting and Business/Management from FCES Cairo University.