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Dinis Henriques Santos is a seasoned transformation manager currently holding positions at Tranquilidade and Generali since September 2022. Prior experience includes a role as Head of Customer Healing B2C - Project Manager at NOS SGPS from June 2021 to May 2022, and multiple positions at Deloitte from September 2017 to August 2021, advancing from Analyst to Senior Consultant in Strategy & Operations. Dinis began the professional journey with summer internships at CROSS Logistics Consulting, Lda in July 2016 and ToInovate in July 2014. Academic qualifications include a Master of Engineering in Industrial Engineering and Management obtained from Instituto Superior Técnico in 2017, complemented by a Bachelor of Science in the same field from the same institution in 2015.