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Lisa Milne has extensive experience in customer management and relations, currently serving as GM Edinburgh and Global Director of Customer Management at Trainline since August 2007. Milne has held various positions at Trainline, including Global Head of Customer Management and Head Of Customer Management, as well as Quality Manager and Customer Relations Manager. Prior experience includes a role as Customer Services Manager at Driving Standards Agency from March 2005 to March 2007 and Customer and Reservations Manager at Forestry Commission from June 1999 to March 2005.