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Darian Serrano Ferrer is a Senior Software Engineer with extensive experience in developing software solutions in various capacities. At Trainline since June 2019, Darian has played a significant role in the Contact Centre team, focusing on enhancing tools for customer support agents through full-stack development. Prior experience includes leading a team at TravelDirect to create a modular management solution, and leading frontend development for IBERANT SOLUTIONS S.L. on a modern web portal for industrial auctions. Early career roles involved extending reporting functionalities at Universidad de La Habana and collaborating on investment tools at Sigma Analysis & Management Ltd. Darian holds a Bachelor's degree in Computer Science from the University of Havana, obtained in 2009.