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Emilia Nicole currently serves as a Sales Development Representative at TRAILD, following a role as a Market Development Representative at MYOB. Emilia has extensive experience in customer service and support, highlighted by a position as a National Customer Experience Consultant at Metricon, where responsibilities included managing escalation cases and liaising with stakeholders to resolve customer issues. Previous roles include Senior Customer Service Representative, Quality Analyst at Origin Energy, and Life Support Administrator, showcasing a strong background in quality assessment and compliance. Emilia began professional training as a Remedial Masseuse at endota spa and worked as Health Club Receptionist at Grand Hyatt Melbourne. Education includes a Diploma of Education in Counselling from Open Colleges and further qualifications in customer contact and remedial massage.