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Farah Musleh serves as the Director of Customer Experience at Tradeling, where responsibilities include shaping the department's strategy and overseeing customer experience goals to enhance Customer Satisfaction Rate and Conversion Rate. Previously, Farah held the position of Head of Customer Service at Tradeling, focusing on building a customer-centric culture and establishing strong customer relationships. With significant experience at Amazon as a Senior Program Manager in Customer Service MENA, Farah defined strategic directions and managed end-to-end project execution. Additional roles include Customer Service Operations Manager at Amazon, Regional Customer Service Manager at Souq.com, and various managerial positions at CrysTelCall, highlighting a robust background in quality assurance and customer service management. Farah holds a degree in Computer Information Systems from Yarmouk University and a Science degree from Ittihad Secondary School.