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Nolan Rozell has extensive experience in customer service management, currently serving as Customer Support Manager at TrackMan since January 2018. In this role, Nolan leads a team of 15 professionals, oversees customer support operations for 17 hours a day, and manages a loaner inventory valued at $25K. Key achievements include developing a system to recover lost equipment, achieving a 90% customer satisfaction score across 100K support cases annually, and handling new hire interviews and onboarding. Previously, Nolan worked as a US Tier 1 Customer Support Specialist, where responsibilities included troubleshooting technical issues and collaborating with engineering teams. Prior experience also includes a role as Bay Host at Topgolf and as a vendor at Orthosport Az. Nolan holds a Bachelor of Science in Public Health from the University of Arizona.