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Shaneeca R. currently serves as a Tracked Fellow at Tracked Ltd, focusing on an introductory view of analytics, including data modeling and SQL, since March 2023. In addition, Shaneeca has been a Customer Service Representative at ezCater since August 2022 and previously worked as a Customer Support Specialist at Novo, where frontline support was provided via Zendesk. Shaneeca's experience also includes a role as a Customer Service Representative at Cornell Cooperative Extension, where duties encompassed managing customer interactions and product inventory. Prior to this, Shaneeca was a Technology Support Specialist at The Depository Trust & Clearing Corporation, overseeing vendor relationships and generating reports using Excel. Additionally, Shaneeca held the position of Office Support Specialist at Tryb212, focusing on inventory management and customer relations. Continuous education is pursued through Trailhead by Salesforce, starting in November 2021.