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Giliegila Felix has a strong background in customer success and business analysis, currently serving as a Consultora de Sucesso do Cliente at Track.co since May 2022. Prior experience includes roles such as Customer Team Lead and Analista de Customer Success at Fix, where Giliegila managed B2B client relationships and implemented training processes. Previous positions at iFood and Grupo OLX involved personalized consultation and strategic support to enhance customer satisfaction and business outcomes. Giliegila's career began at Nextel Brasil, focusing on credit risk analysis and process improvement, complemented by a degree in Publicidade e Comunicação Aplicada from Uninove - Universidade Nove de Julho. Expertise includes a range of tools such as Zendesk, Asana, and Tableau.