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Albert V. has extensive work experience in customer support and technical software support. Albert worked at TraceLink as a Customer Support representative, providing assistance to customers. Prior to that, they worked at ExaGrid Systems as a Senior Customer Support Engineer, troubleshooting software and hardware issues at an enterprise level. Albert also resolved network configuration issues and analyzed database problems. Albert V. has experience in UNIX/Linux environments and backup technologies.

Before working at ExaGrid Systems, Albert V. worked at TxVia Inc., where they provided support for software issues in UNIX/Linux environments and designed solutions based on clients' needs. Albert also worked at MadScan llc as a Lead NT Administrator and Technical Software Support, overseeing support for data center server issues and resolving them. At EMC, Albert V. served as the Global Operations Manager for Software Solutions, overseeing the Support Center and ensuring quality services. Albert also served as a Principal Software Support Engineer Level II, providing technical software support to EMC customers and distributors. Lastly, they worked at Infoboard Inc. as a Unix/NT Technical Support & Group Supervisor, providing support and mentoring to support personnel.

Overall, Albert V. has a diverse background in customer support and technical software support, with expertise in UNIX/Linux environments, network configurations, and database analysis.

Albert V. attended Bunker Hill CC from 1988 to 1992 and earned a BA degree in Sociology.