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Ilaria Tossani is an experienced Tecnico Informatico currently working at Toyota Material Handling Italia since January 2016, having previously held a similar role at IN.FO.RE.AS. SRL, where responsibilities included help desk support for various enterprises and management of hardware malfunctions, software issues, and user accounts in Active Directory. Prior to this, Ilaria worked as a Web Master, creating and modifying websites with CMS platforms, and in communication and marketing at Arcobaleno Pubblicità, promoting advertising spaces and managing social media profiles. Ilaria's academic background includes a degree in Scienze della Comunicazione from Alma Mater Studiorum Università di Bologna and a diploma in Scienze Sociali from Liceo Scientifico Statale A.B. Sabin.