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Susanne Radcliffe is an experienced professional in customer experience and management, currently serving as the VOC Manager at Toyota (GB) plc since September 2022. Prior to this role, Susanne held various positions at Flight Centre Travel Group from 2004 to 2022, including Head of Customer Experience and Customer Success Manager, where responsibilities included analyzing customer data, leading teams of consultants, and implementing strategies to enhance customer satisfaction and retention, achieving notable success with a 5-star Trustpilot rating and over 70% NPS rating. Earlier career roles included Sales Training Manager and Senior Travel Consultant, showcasing expertise in training development and sales performance. Susanne holds a Bachelor of Arts in French with Italian from Nottingham Trent University.