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Neil Wallace currently serves as the Manager of Online Retail & Vehicle Support at Toyota (GB) plc since July 2021, after a role as Customer Support Manager at Intrum from October 2020 to June 2021. Previously, at Virgin Atlantic, Neil held several management positions including Senior Manager - Flight Crew, where responsibilities involved recruiting and supporting Pilots, and Operational Change Manager, where initiatives were developed to enhance Customer Experience and operational efficiency. Additional experience includes managing the Service Recovery team as Customer Service Manager (Cargo) and overseeing teams at Virgin Holidays and Virgin Atlantic Airways, focusing on customer service and crew support. Neil's education was completed at Holy Trinity School from 1986 to 2001.