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Carroll Gordon is an accomplished Senior Telematics Operations Manager at Toyota Connected North America since January 2018, with extensive experience in telematics management for both Toyota and Lexus divisions. Starting in November 1990, Carroll served as the Telematics Planning Manager at Toyota USA, overseeing operational planning for new and existing services. Previous roles include Lexus Link Operations Manager and Lexus Customer Satisfaction Operations Manager at Lexus Headquarters from October 1997 to July 2005, as well as several positions at Toyota Motor Sales, USA Inc. from October 1990 to October 1997, focused on customer relations. Earlier career experience as a Certified Public Accountant spans from July 1984 to October 1990. Carroll earned a B.S. in Accounting from the University of Kentucky between 1980 and 1984.