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Lewis Butcher is a seasoned IT professional with extensive experience in technical support and service operations, currently serving as a Service Operations Senior Engineer at Toyota Connected Europe since July 2022. Prior to this role, Lewis worked at Data Interchange from May 2018 to July 2022, where responsibilities included providing third-line technical support, managing SQL Server, and overseeing networking technologies. Lewis has a strong background in troubleshooting, application monitoring, and managing B2B connections. Earlier experience at News UK from January 2015 to May 2018 involved delivering first and second-line support, managing Active Directory, and assisting in onboarding processes while maintaining service integrity and minimizing downtime.