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Steve Jones is currently the VP of Operations and Chief Human Resources Officer at Towson University. Prior to their current position, Steve served as the Director of Human Resources for the City of Raleigh from February 2013 to September 2017. In this role, Steve was responsible for leading the HR function and developing strategic plans and programs to support the delivery of city services and achieving organization objectives. This included leading and directing all HR functions such as Staffing, Safety and Health, Organization Training and Development, Benefits, Pay and Employee Relations.

During their time with the City of Raleigh, Steve made several notable contributions including developing the recruiting and selection process to hire a new Chief Executive, establishing key metrics to measure performance of the HR function, facilitating the implementation of an automated staffing/talent management system (NeoGov), and facilitating the first ever employee benefits survey. Steve also managed a staff of 36 and a budget in excess of $4 million.

Under Steve’s leadership, the HR department underwent a restructuring to support business partnering with managers and to improve overall efficiency and effectiveness. Additionally, Steve facilitated the transition from a transaction/administratively focused department to one that is consultative and supportive of organization change. Steve also established an Employee Opinion Survey process across the organization to generate data/information to improve overall employee engagement.

In addition to their work with the City of Raleigh, Steve has also facilitated a major, comprehensive compensation project that overhauled existing job classifications and established a new pay structure and processes that are more market based. Steve has also identified and developed basic training programs for front line supervisors focusing on managing performance.

Steve Jones has a MBA in Business from High Point University, a Certificate in Municipal and County Government from the University of North Carolina at Chapel Hill, and a BS in Business Administration from Washington and Lee University. Steve is also certified from the Human Resources Certification Institute in SPHR (Senior Professional in Human Resources) and SHRM in Senior Certified Professional (SCP).

Steve Jones works with Suzanna Conrad - Dean, University Libraries, Boyd Bradshaw - VP, Enrollment Management, and Vernon J. Hurte - VP, Student Affairs. Steve Jones reports to Kim Schatzel, President.