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Troy Mays has a comprehensive work experience spanning several companies. Troy began their career in 2002 as an Information Technology Manager at Day & Zimmermann, where they were responsible for managing IT activities. Troy continued this role when they joined Mason & Hanger, overseeing IT infrastructure for multiple locations and construction sites. In 2015, Troy joined Tower Hill Insurance Group as a Systems Administrator and later transitioned to the position of Process Automation Developer. Troy then served as the Director of Business Automation before their current role as the AVP of Business Process Automation.

Troy Mays has a history in petroleum engineering, with studies at Louisiana State University. Troy also has experience at the University of Kentucky, although the field of study is not specified. In addition to their educational background, they have obtained certifications in RPA (Robotic Process Automation) from UiPath, including the RPA Developer Foundation in November 2017 and the UiPath Orchestrator 2016.2.