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Jean Andrews is an experienced IS Operations Analyst III at Tower Federal Credit Union since December 2019, responsible for managing core processing systems and supporting end user helpdesk requests. Previously, Jean served as an Information Technology Support Specialist at Nationwide from 1996 to August 2019, where responsibilities included Level II technical support for a large customer base. Earlier, Jean worked at Nationwide as a System Analyst from 1992 to 1996, providing personal computing support and application analysis for the Regional Office. Jean holds a Bachelor of Science degree in Computer & Information Science from the University of Maryland Global Campus.