Tower Federal Credit Union is the largest federal credit union in Maryland, serving DOD employees and contractors and their families.

Finance

Tower Federal Credit Union

Richard Stafford

Cheryl T.

Susan R. Ralston - Chief Operations Officer

Cmb Christopher Ercole

Barry Stricklin

Cassandra Compton

Jay Russell

Nikki Elliott

Rhonda Pierce-Brooks Shrm - Scp Pmp, Cpsp

The Leadership Team at Tower Federal Credit Union is responsible for setting the strategic direction and operational oversight of the organization. They collaborate across departments to enhance customer experience, drive innovation in digital solutions, ensure compliance and risk management, and promote effective marketing and communication strategies. This diverse team works to foster a supportive culture for DOD employees and contractors while advancing the credit union's mission to serve its members effectively.

Leadership Team

The IT Operations and Support team at Tower Federal Credit Union is responsible for maintaining the integrity and performance of the credit union's IT infrastructure. They ensure efficient system operation, manage server environments, provide technical support, and implement digital solutions, all while optimizing operational workflows to enhance service delivery for DOD employees and their families.

IT Operations and Support

The Marketing and Communications team at Tower Federal Credit Union is responsible for strategizing and executing marketing initiatives to promote the credit union's services and enhance member engagement. This team leverages digital platforms and community relations to increase brand awareness, drive e-commerce efforts, and deliver compelling content that informs and connects with DOD employees and contractors and their families. Additionally, they analyze market trends and member feedback to refine communication strategies and improve overall member experience.

Marketing and Communications

The Risk and Compliance team at Tower Federal Credit Union is responsible for identifying, assessing, and mitigating risks to ensure regulatory compliance across all operations. This team develops and implements policies and procedures, oversees anti-money laundering (AML) efforts, manages bankruptcy and legal issues, and conducts risk assessments to protect the credit union and its members from financial and reputational threats.

Risk and Compliance

The Finance and Accounting team at Tower Federal Credit Union is responsible for ensuring the accurate recording and reporting of the credit union's financial transactions. They manage budgeting, forecasting, and financial analysis to support strategic decision-making, while also ensuring compliance with regulatory standards. This team plays a crucial role in financial planning and maintaining the overall financial health of the organization.

Finance and Accounting

The Human Resources and Talent Management team at Tower Federal Credit Union is responsible for recruiting, developing, and retaining a skilled workforce to support the organization's mission. They focus on employee engagement, benefits administration, and compensation strategies while ensuring compliance with federal employment regulations. This team also plays a vital role in fostering a positive workplace culture that aligns with the values of service and community support.

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Tower Federal Credit Union

Org chart

Teams

Leadership Team

IT Operations and Support

Marketing and Communications

Risk and Compliance

Finance and Accounting

Human Resources and Talent Management

Offices

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Tower Federal Credit Union

Org chart

Teams

Leadership Team

IT Operations and Support

Marketing and Communications

Risk and Compliance

Finance and Accounting

Human Resources and Talent Management

Offices

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