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April P. is a seasoned IT professional with extensive experience in technical support and system administration. Currently serving as a Senior Support Analyst at Tourmaline Oil Corp since November 2017, April P. has previously held various positions at Ridgeback Resources Inc, where responsibilities included ServiceNow system administration, procurement, and a significant mobility BYOD project. Earlier roles included Client Services Analyst, Desktop Support Analyst, and Service Desk Analyst, demonstrating a strong track record in client satisfaction and issue resolution. The career journey began with a practicum at CNRL, leading to a contracted Help Desk Analyst role. April P. holds certifications in ServiceNow System Administration and Information Technology from Lakeland College Canada.