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Helen Zhang has significant work experience in the field of software engineering. Helen started their career in 1996 as a Software Engineer at Beijing Research Institute of Automation for Machinery Industry, where they designed and integrated barcode/RFID recognition software into an Enterprise Resource Planning solution. Helen also implemented the software on customer sites using Visual Basic and Visual FoxPro. Helen then worked as a Software Engineer at Perceptive Software from 2001 to 2008, where they developed a multi-threaded TCP/IP server in C++, designed and developed various components, and performed database and unit testing. In 2008, they joined Lexmark Enterprise Software as a Software Engineer and was responsible for implementing RESTful API web service servers in Java, including JSON and XML serialization and multiple endpoints. Their most recent role was as a Senior Software Engineer at TouchNet Information Systems, Inc. since 2017.

Helen Zhang obtained their Bachelor's Degree in Computer Science from Beihang University, where they studied from 1989 to 1993. Helen further pursued their education at the Beijing Research Institute of Automation for Machinery Industry and obtained a Master's Degree in Computer Science from 1993 to 1996.