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Michael McFarlane has extensive experience in customer success and operations, currently serving as Senior Director of Customer Success Operations at TouchBistro since May 2017, following roles as Director and Manager in Customer Success Optimization. Responsibilities include identifying, developing, and implementing transformational enhancements within the Customer Success organization. Prior to TouchBistro, Michael operated Tito Ron's Remixed Filipino Food Inc. as a Business Owner, and held positions at Aon Hewitt as Client Analyst and at Metroland as Digital Systems Technician. Early career experiences include leading a growing support team as Team Lead - Product Support and providing technical assistance as a Technical Support Specialist.