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Jonathan Gomez is a skilled professional with extensive experience in product support and customer service. Currently serving as Manager of Product Support at TouchBistro since November 2018, Jonathan leads teams to deliver exceptional customer experiences, drives productivity and quality, and fosters collaboration among department members. Previously, Jonathan held senior and team lead roles at TouchBistro, successfully managing large teams and focusing on professional development and customer retention. Earlier experience includes roles at Checkout 51 and ecobee, where Jonathan resolved product support issues and maintained high customer retention rates. Prior positions also include management in the hospitality sector, customer service roles, and recruitment experience. Jonathan holds a degree from Ryerson University.