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Laura Pacheco Gomes is a seasoned professional in customer success and management, currently serving as Gerente de Customer Success at TOTVS since December 2024. Previously, Laura held multiple roles at Ahgora from October 2012 to December 2024, including Diretora de Sucesso do Cliente, Advisor to the CEO, and Gerente Financeira, where responsibilities included restructuring administrative and financial areas, managing a team of up to twelve members, and implementing continuous improvements in processes following ISO 9001:2008 standards. Laura's expertise extends to governance practices, risk management, compliance, and performance metrics. Earlier experience includes a position as Assistente Administrativo at Escritolandia Comercio e Industria de Moveis e Equipamentos Ltda from December 2010 to November 2011, supporting the leadership in management practices and staff development. Laura holds an MBA in Direito Tributário e Contabilidade with an emphasis on fiscal risk from IPOG and a degree from Universidade do Estado de Santa Catarina.