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Ekta Sharma is a seasoned professional with extensive experience in customer success, account management, and technical support within the hospitality and travel industries. Currently serving as the Manager of Implementations & Technical Support at Revinate since December 2021, Ekta has previously held roles as a Customer Success Manager at ipaymy and Revinate, as well as Partner Success Manager at BeMyGuest. Notable expertise includes driving growth and retention of strategic accounts, delivering best practices in hospitality marketing, collaborating with product teams for intelligent feedback, and conducting market analysis to optimize commercial results. Ekta's foundation includes an MBA in Marketing from James Cook University and a strong background in business development and management, demonstrated across diverse roles in organizations like TripAdvisor and Marcus Evans Group.