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Vikesh Patel is an experienced IT professional with a robust background in service desk and technical support roles. Currently serving as a Service Desk Analyst at Totality Services since April 2023, Vikesh has previously worked at Exponential-e as a Managed Services Desktop Shift Technician and at Ultima Business Solutions as a Service Desk Engineer. Additional experience includes positions such as Operations Coordinator at Omnicom Media Group, Helpdesk Technician at Ankura Consulting, and IT Support at Camwood. Early career roles involved customer service at Boots UK and The Perfume Shop, where Vikesh developed strong interpersonal skills. Vikesh holds a BA Hons in Business and Management from the University of Reading, completed in 2010.