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Stephen Lourandos is an experienced IT professional specializing in service desk management and technical services. Currently serving as Service Desk Manager at Totality Services since July 2019, Stephen previously held positions including Technical Services Manager at Daisy Group and Service Desk Manager roles at Phoenix (IT Infrastructure Services) and Worldline by Atos, where responsibilities included managing teams and resolving customer escalations. Stephen's career began as IT Support Supervisor at Shere Ltd. Educational qualifications include a Post-graduate Diploma in Enterprise Management and a Bachelor's Degree in Information Technology, both from the University of Cape Town.