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Gary Graves is the CEO and Chief Technology Officer / Co-Founder of TotalCX. Prior to that, Gary worked as the Chief Consultant at nGenius Minds, LLC, Sr. Architect at 800 Answer, and Technical Evangelist at Infragistics. With a background as a .NET Instructor at Moeshea Technical Institute, Gary also managed CRM implementation and was an advocate for Infragistic's offerings. Gary has a background in executive education from Wharton and a degree from Rutgers School of Engineering.