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Miguel Angel Astilla Estilla is a seasoned professional with extensive experience in service delivery and operations management, primarily in the IT and technology sectors. Currently serving as Service Delivery Executive at Toshiba Global Commerce Solutions since December 2020, Miguel manages various operational areas, including solution design, parts management, and vendor administration, while overseeing a team of field technicians and leaders. Prior roles include Service Design Manager at NCR Corporation, where innovative solutions were developed for retail and banking sectors, and multiple service delivery management positions at companies like DXC Technology, Hewlett Packard Enterprise, and HP, providing IT management and support services for major clients including Procter & Gamble. Miguel holds a degree in Computer Systems from Universidad Mexicana and a diploma in Project Management from Delta Project Management Center.