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Jessica Zhang is an experienced professional in customer insights and marketing, currently serving as the Senior Manager of Customer Insights, Marketing & Digital Experience at Torrid since November 2020. Prior roles at Torrid include Senior Manager of Customer Research and Customer Insights Manager. Jessica's previous experience includes a managerial position in Customer Insights and Retention Strategy at CaaStle, where Jessica also worked as a Senior Analyst in Finance. At Gwynnie Bee, roles spanned from Financial Analyst for Subscription Revenue to Financial Analyst for Transaction Revenue. Earlier career experiences include an Analyst role in Commercial Real Estate at Wells Fargo and an internship in Banking Operations at Credit Suisse. Jessica Zhang holds a Bachelor of Arts in Economics with a minor in Chinese from the University of North Carolina at Chapel Hill.