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Edelmira Morataya is a Senior Salesforce Analyst at Torrent Consulting since November 2021, following a significant tenure as a Salesforce Analyst with TELUS International from October 2012 to November 2021. Morataya's diverse experience spans various roles, including Software Graphic Designer at TELUS International, SMS backoffice agent at CoreLogic, Technical Support Customer Service Representative at Telecommunications Services of Trinidad & Tobago Limited, and Billing and Sales Customer Service Representative at TXU Energy. Notable achievements include the implementation of CMS intranets, initiating SMS services in Guatemala, and improving ticket resolution processes in technical support. Morataya holds a Bachelor's degree in Graphic Design from Universidad de San Carlos de Guatemala, as well as a Frontend Developer certification from Nabenik.