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Litsa Sharma has extensive experience in talent acquisition and operational roles within the aviation sector, having worked at the Greater Toronto Airports Authority since October 2003, progressing through various leadership positions including Associate Director of Talent Acquisition and Associate Director of Baggage Programs. Prior to this, Litsa held the role of Passenger Information Representative at Airport Group Canada/TBI from April 2001 to October 2003 and was a Passenger Service Agent at Worldwide Flight Services from October 2000 to October 2001. This diverse background highlights strong expertise in customer service, training, and program management within the airport operations environment.