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Laura Filmus is an experienced Organizational Change Management Specialist currently working with the Greater Toronto Airports Authority since August 2022. Previously, Laura held positions as Change Manager at TD and Appnovation, where efforts included building change management practices to support digital solutions. At Booking.com, Laura advanced from Partner Services Implementation Specialist to Global Senior Change Specialist, developing comprehensive change and communication strategies for a global workforce. With a background in operations and team leadership, Laura has a proven track record in implementing change initiatives and improving team performance across various roles. Laura holds a diploma in Tourism and Hospitality from George Brown College.