Michael W. has the following work experience:
- Technical Support Specialist at TOPdesk (since June 2021-present)
- Teamleiter at snt-regiocom Customer Care SE (June 2019-May 2021)
- Premium Kundenbetreuer at snt-regiocom Customer Care SE (May 2017-May 2019)
- Studentische Hilfskraft at Technische Universität Kaiserslautern (December 2010-October 2016)
- Assistent der Bauleitung at Bilfinger Berger AG (October 2001-December 2008)
Michael W. attended RPTU Kaiserslautern-Landau from 2001 to 2004, where they obtained a Vordiplom degree in Bauingenieurwesen. Michael continued their education at the same institution from 2004 to 2007, studying Bauingenieurwesen. From 2007 to 2017, Michael pursued Lehramt für Berufsschule at RPTU Kaiserslautern-Landau. In terms of additional certifications, they obtained the following:
- KCS v6 Practices Certification from the Consortium for Service Innovation in March 2023
- Führen ohne Weisungsbefugnis from LinkedIn in October 2022
- ITIL® Foundation Certificate in IT Service Management from PeopleCert in September 2022
- Weiterbildung für Führungskräfte from 1&1 Telecommunication SE in December 2020
- Workshop "Kombitraining für Teamleitungen" from regiocom consult GmbH in September 2019
- Telefontraining für Mitarbeiterinnen und Mitarbeiter des Callcenters from Dbb Akademie GmbH in May 2015
- Workshop Operatives Management - Vorbeugender baulicher Brandschutz. Anwendung der Industriebaurichtlinie from Bilfinger Berger AG in May 2008
- Qualitätssicherung Brandschutz und Schallschutz from Bilfinger Berger AG in May 2007
- Workshop Operatives Management - Feuerschutztüren aus Holz from Bilfinger Berger AG in March 2007
- Workshop Operatives Management - VOB 2006 und Thematik Teilkündigung from Bilfinger Berger AG in February 2007
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