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Chhaya Jagpal is a seasoned professional with extensive experience in customer success and sales within the education sector. Currently serving as a Senior Customer Success Manager for Strategic Accounts at Top Hat since May 2022, Chhaya focuses on customer satisfaction, retention, and technology implementation in higher education. Prior roles include Editorial and Sales Representative at Oxford University Press and Senior Sales Representative at Macmillan Education, contributing to transformational strategies in learning solutions. Earlier experience as a Global Education Account Manager at John Wiley and Sons highlights Chhaya's expertise in managing digital learning software implementations and fostering client relationships. Additional roles include marketing positions at Vancity and the Vancouver Aquarium, showcasing a strong background in marketing and project management. Chhaya holds a degree in Marketing and Management from Sheffield Hallam University and has furthered expertise through education at the British Columbia Institute of Technology and The Chartered Institute of Marketing.