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Emma Durand is a Senior Product Manager with extensive experience in product development and customer success across various companies. Currently at Too Good To Go, Emma applies advanced product management skills. Previous roles include Senior Product Manager at Lenus eHealth and Product Manager at Labster, where Emma led the creation of a new user platform, enhancing customer satisfaction and reducing support escalations. Emma also served as a Product Owner, Head of Customer Success, and Customer Success Specialist at Labster, improving customer retention and implementation processes. Earlier experience includes project management roles at GSK and DuPont Nutrition & Health, along with research internships. Emma holds a Master’s Degree in Biotechnology from Polytech Engineering School.